blogs / 17 Mar 2022

Ukraine: Cartus Supplier Services Update

When you operate globally, a tragedy like the one currently unfolding in Ukraine can’t help but hit close to home, no matter where you call home. Here, we outline the impact the crisis is having on our global supplier network services and the steps we are taking to support clients and relocating families impacted by this ongoing crisis.

Immigration

Our first priority is safely relocating assignees out of Ukraine and Russia. Once in a temporary location, decisions are then made regarding more permanent solutions and visa requirements.

European Union (EU) member states currently have the most generous and helpful immigration arrangements for those leaving. The Temporary Protection Directive is an exceptional measure that provides immediate and temporary protection to displaced persons from non-EU countries and ensures the right to stay for one to three years in an EU member state, the right to work, as well as access to education, housing, and medical assistance.

Following are key immigration considerations for organizations relocating employees out of Ukraine and Russia:

  • Ensure you have an up-to-date record of assignee populations in the region, with identified exit routes for each (e.g., airports, land crossing).
  • Ensure employees collect all valid documents and have them readily available for travel, including COVID-19 vaccination status and proof.
  • Expect travel delays as the United States, Canada, EU countries, and other European countries have closed airspace for flights out of Russia.
  • If you have not begun to do so, consider developing a mobility policy to support impacted employees and their families.

Cartus and our immigration services providers are here to guide you with policy design and immigration services support.

Temporary Housing

Where service and customer experience was once paramount, this unprecedented situation has meant that fulfilment and safety has become the top priority, as our temporary housing providers negotiate the following key challenges:

  • Limited or no property choice across the region, especially larger accommodation-types.
  • Limited information available on property profiles.
  • Limited information about the families requiring assistance. Where organizations can do so, it is important to provide as much information as possible when requesting accommodations (e.g., number of guests, number of units, arrival dates, length of stay).
  • Lack of communication channels. Limited to no telephone lines and internet services means it is difficult to contact properties directly. The lack of online booking facilities also means we cannot ascertain the full scope of accommodation availability.
  • Specific customer service requests (e.g., a ground floor apartment) are unable to be fulfilled, as we focus on the safety and security of the families in need of housing.
  • The speed in which bookings must be made. In many cases, there is a maximum of 30 minutes to review and book a property.

To meet these challenges, we are working closely with our supplier partners on the ground to source accommodation for immediate availability and placing families in pre-vetted properties that we know are safe. Hotels are a good alternative to consider in areas where temporary housing is significantly limited. Block booking accommodation also continues to be a more flexible way for organizations to secure housing without having to provide individual guest names.

Don Briggs

about the author

As Vice President, Supply Chain Management, Don manages sourcing and compliance with responsibilities for global household goods, temporary housing, rental, property management, and other preferred alliances.